MTN MoMo Honours Agents, Merchants and Banks, Rolls Out New Measures to Fight Mobile Money Fraud
Mobile Money Limited, in collaboration with MTN Ghana, has honoured outstanding agents, merchants, technology partners and partner banks at its end-of-year Partners’ Awards Ceremony, while unveiling far-reaching measures aimed at strengthening security and combating fraud within Ghana’s mobile money ecosystem.
The ceremony, which covered the Ashanti, Bono, Ahafo and Bono East Regions, brought together key stakeholders whose contributions have been central to the growth, resilience and sustainability of MTN MoMo’s operations across the middle belt of the country.
Speaking to the media, Mr. Nii Adotey Mingle, General Manager, Sales for the Northern Sector said the annual awards scheme is a deliberate effort to appreciate partners who have remained committed to the MTN MoMo journey over the years.
According to him, a total of 200 partners were recognised at this year’s ceremony at Kumasi Golden Bean Hotel, drawn from the four regions. He noted that agents, merchants, technology partners and banks form the backbone of MTN MoMo’s ecosystem, stressing that the company’s success would not have been possible without their dedication, trust and sustained collaboration.
Mr. Mingle described the awards as a platform to recognise excellence, innovation and loyalty within the mobile money space, adding that some of the award categories were intentionally kept as surprises to be revealed only when recipients were announced on the day.
Beyond recognition, he highlighted MTN MoMo’s broader vision of building a strong and inclusive fintech ecosystem in Ghana. He disclosed that Mobile Money Limited is working closely with the Government of Ghana and other stakeholders to support fintech startups and accelerate innovation within the digital financial services industry.
He emphasised that MTN MoMo’s partnership model is anchored on shared growth, bringing together fintech firms, government institutions and private sector players to elevate Ghana’s fintech industry to greater heights.
On service reliability and security, Mr. Mingle assured customers that MTN MoMo operates on a robust and resilient platform, strengthened by continuous collaboration with stakeholders and close cooperation with security agencies. This, he said, ensures swift and independent responses to emerging challenges, particularly fraud-related cases.
He cautioned customers to remain vigilant and protect their personal information, stressing that the only official MTN MoMo customer care number customers should respond to is 0244-300000. He further warned subscribers never to disclose their MoMo PINs under any circumstances, noting that PIN security remains the responsibility of the account holder.
Also speaking to the media, Mr. Abdul-Majeed Rufai, Senior Manager, Commercial Mobile Money, announced decisive steps being taken to sanitise the MTN MoMo agent network as part of intensified anti-fraud efforts.
According to Mr. Rufai, MTN MoMo is preparing to undertake a comprehensive re-registration of all agents, following the detection of cases where some agents were conducting transactions using other people’s personal details. He explained that in some instances, individuals arrested for fraudulent activities later resurfaced and continued operations under different identities.
He said the re-registration exercise is aimed at identifying and removing agents involved in fraud, while ensuring that only verified, genuine and compliant agents remain within the ecosystem. This, he noted, will help create a safer, freer and more trustworthy environment for both customers and agents.
Mr. Rufai further revealed that MTN MoMo is also reviewing its cash-out transaction process to align with industry best practices. He explained that while other mobile money networks already use QR codes and agent IDs for transactions, MTN MoMo plans to roll out a similar system as part of a major exercise scheduled to begin in 2026.
Under the new system, customers will no longer be required to disclose their mobile numbers during transactions. Instead, customers will simply scan the agent’s QR code or enter the agent’s unique ID to complete transactions, reducing the risk of fraud.
Mr. Rufai explained that the change was informed by observations that fraudsters often obtain customers’ phone numbers by standing close during transactions and later use that information to scam unsuspecting victims. By eliminating the need for customers to provide their phone numbers, he said, MTN MoMo expects to significantly reduce fraud incidents across the ecosystem.
Some of the awardees, speaking after the ceremony, expressed heartfelt appreciation to MTN Ghana and Mobile Money Limited for recognising their efforts and unwavering support. They described the awards as a strong motivation to continue delivering quality service and supporting financial inclusion in their respective communities.
At the ceremony, the overall best awardees received cash prizes of GH¢20,000, while other award recipients each received GH¢5,000, in addition to plaques and citations.
Mobile Money Limited concluded the event by thanking all partners and customers for their continued trust and support, reaffirming its commitment to innovation, security and strong partnerships as it continues to deepen financial inclusion and grow Ghana’s digital financial services landscape.
