MTN Ghana has reaffirmed its unwavering commitment to customer satisfaction, emphasizing that its customers remain the heart of its operations. The telecommunications giant has announced a massive investment of over $245 million to strengthen its network infrastructure, improve service quality, and deliver a seamless experience to millions of Ghanaians.
Speaking to news editors and telecommunications stakeholders in Kumasi, Adwoa Afriyie Wiafe, Chief Corporate Services and Sustainability Officer of MTN Ghana, said that nothing brings the company greater satisfaction than seeing its customers happy and well-served.
“At MTN Ghana, our priority is to serve our customers well and make them happy. This is a commitment we hold dear to ensure our services remain seamless for the benefit of all Ghanaians,” Ms. Wiafe stated.
Driving Innovation and Network Expansion
Ms. Wiafe revealed that MTN Ghana has strategically invested the $245 million into upgrading its network services, with a focus on strengthening data delivery, telephony services, and fintech solutions. The company’s investment underscores its vision to lead the digital transformation agenda and ensure every customer, regardless of location, enjoys reliable connectivity.
She emphasized that the company’s strategy is to continually innovate and respond to customer needs, as MTN works toward becoming a fully digital operator.
MoMo Fraud: Customers Urged to Stay Vigilant
Addressing concerns about the rise in mobile money (MoMo) scams, Nii Adotey Mingle, General Manager of MTN’s Northern Business District, reassured customers that the MoMo platform is highly secure.
He clarified that no third party can access a customer’s wallet without the user’s direct involvement, urging Ghanaians to remain cautious with their personal identification numbers (PINs).
“Nobody can take money from your MoMo wallet unless you give a fraudster your PIN or access to your four-digit PIN number,” Mr. Mingle stressed.
He further encouraged customers to be vigilant, verify suspicious calls, and report fraudulent activity to MTN Ghana for swift action.
Media as a Bridge Between Customers and MTN
Georgina Asare Fiagbenu, Senior Manager of Corporate Communications, highlighted the crucial role of the media in strengthening the company’s engagement with its customers.
“We see the media as a bridge between us and our customers. We encourage you to share customer complaints and frustrations with us so that we can resolve them quickly and maintain the trust our customers have in us,” she said.
CSR Commitment to Ashanti Region
Mrs. Fiagbenu also emphasized the Ashanti Region’s importance to MTN’s growth, revealing that over 170 Corporate Social Responsibility (CSR) projects have been implemented in the region. These projects, she said, focus on education, health, and economic empowerment, ensuring that MTN continues to give back to the communities it serves.
“Since our inception, we have channeled over 170 CSR projects into Asanteman, aimed at giving back to our customers here,” Mrs. Fiagbenu said.
Strengthening Customer Confidence
MTN Ghana’s executives used the engagement to reaffirm the company’s mission of delivering a bold, new digital world for Ghanaians. By investing heavily in infrastructure, educating customers on digital and mobile money security, and deepening CSR efforts, MTN Ghana hopes to further strengthen its relationship with customers.
The company also reiterated its commitment to ensuring that customers in rural and underserved areas are not left behind as it continues to expand coverage and improve service delivery nationwide.
MTN Ghana’s customer-first strategy reflects its broader vision of making lives brighter and empowering Ghanaians through innovative technology.
