MTN Ghana has reaffirmed its commitment to driving inclusive digital transformation by deepening collaboration with Civil Society Organizations (CSOs) through a stakeholder forum held at its Head Office in Accra on Wednesday, September 10, 2025.
The Civil Society Forum formed part of MTN Ghana’s broader stakeholder engagement strategy aimed at fostering transparency, accountability, and trust while advancing its ambition of leading digital solutions for Africa’s progress. The event brought together key CSO representatives to deliberate on pressing issues in the telecommunications sector, including affordability, accessibility, sustainability, and digital inclusion.
Delivering the opening remarks, Adwoa Wiafe, Chief Corporate Services and Sustainability Officer of MTN Ghana, underscored the vital role CSOs play in shaping public policy and strengthening accountability. She described the telecommunications sector as the “sector of sectors,” with wide-ranging influence on healthcare, education, commerce, and national development.
Ms. Wiafe emphasized that sustainability is at the heart of MTN’s operations, citing initiatives such as the elimination of plastic bottles in all MTN offices to curb waste and protect the environment. She further noted that MTN Ghana is making significant strides in renewable energy adoption, with 50 percent of its energy needs now powered by green sources. According to her, these efforts reflect MTN’s determination to balance business growth with environmental and social responsibility.
On the technical front, Reuben Opata, Chief Technical Officer of MTN Ghana, provided a comprehensive overview of the company’s investments in network development. He revealed that MTN has invested over $1 billion into Ghana’s telecommunications infrastructure to ensure reliable and extensive coverage. Despite these efforts, he noted that frequent fiber cuts remain a major challenge, costing the company about $22 million in repairs in 2025 alone.
“You cannot deliver quality service without significant investment,” Mr. Opata stressed. “Fiber is the backbone of connectivity. Without it, communication stops.” He assured stakeholders that MTN would continue to make the necessary investments to expand access and improve service quality across the country.
Reiterating MTN’s commitment to stakeholder collaboration, Mrs. Georgina Asare Fiagbenu, Senior Manager for Corporate Communications, pledged to sustain open and transparent engagement with CSOs. She noted that issues such as customer protection, digital literacy, inclusivity, and affordability require partnerships between corporate players, civil society, regulators, and government.
During the interactive session, participants raised critical concerns, including Mobile Money fraud, cost of services, accessibility for persons with disabilities, and the digital divide between urban and rural communities. They urged MTN to design affordable digital packages, enhance consumer protection measures, and expand outreach initiatives that promote digital inclusion nationwide.
The forum concluded with participants commending MTN Ghana for creating a platform for open dialogue and committing to sustained collaboration. Both MTN and CSOs agreed that addressing Ghana’s connectivity challenges and advancing the digital agenda requires collective effort, transparency, and innovative solutions that prioritize the needs of all citizens.
Also in attendance were Mr. Samuel Bartels, Senior Manager for Regulatory and Government Affairs, members of the Corporate Communications team, and other senior MTN Ghana staff.
By hosting this forum, MTN Ghana reaffirmed its position not only as a telecommunications leader but also as a responsible partner working alongside civil society to ensure that Ghana’s digital transformation is inclusive, equitable, and sustainable.
