MTN Ghana has taken another bold step to deepen collaboration with Civil Society Organizations (CSOs) by hosting a stakeholder forum at its Head Office in Accra on Wednesday, September 10, 2025. The engagement was designed to promote transparency, strengthen partnerships, and address pressing connectivity challenges that impact communities across the country.
The CSO Forum, which forms part of MTN’s ongoing stakeholder engagement initiatives, brought together representatives from various civil society groups to deliberate on digital inclusion, sustainability, accessibility, and the role of technology in Ghana’s economic growth.
Sustainability and Responsible Growth
Delivering the opening address, Adwoa Wiafe, Chief Corporate Services and Sustainability Officer (CCSSO) of MTN Ghana, emphasized the central role of CSOs as partners in policy advocacy and public discourse. She described the telecommunications sector as the “sector of sectors,” noting its influence on every aspect of national development.
Ms. Wiafe reaffirmed that sustainability remains a cornerstone of MTN’s operations, citing practical measures such as the ban on plastic bottles in MTN offices to minimize waste. She also highlighted the company’s strides in renewable energy adoption, disclosing that half of MTN Ghana’s operational energy now comes from green sources.
“As we drive digital growth, we are equally committed to protecting the environment and creating long-term value for communities. CSOs are vital in holding us accountable and ensuring that we deliver on these commitments,” she stated.
Massive Investment in Connectivity
Reuben Opata, Chief Technical Officer of MTN Ghana, gave participants a detailed update on the state of MTN’s network and ongoing investments. He stressed that reliable service delivery is tied directly to consistent investment in infrastructure.
“MTN has invested over $1 billion into Ghana’s network to expand coverage and improve quality. Yet challenges remain, particularly frequent fiber cuts, which continue to disrupt service. This year alone, we have spent about $22 million repairing fiber cuts — without these interventions, communication would simply stop,” Mr. Opata explained.
He assured participants that MTN would continue to prioritize network resilience and explore innovative ways to improve customer experience despite the recurring challenges.
Transparency and Open Dialogue
Mrs. Georgina Asare Fiagbenu, Senior Manager for Corporate Communications, pledged MTN’s continued commitment to open engagement with CSOs and other stakeholders.
“We believe that stakeholder collaboration is at the heart of Ghana’s digital transformation. We will continue to engage, listen, and work together with CSOs to drive inclusive solutions,” she noted.
The discussions touched on critical issues including accessibility for persons with disabilities, the affordability of data and services, Mobile Money fraud, and the importance of inclusivity in digital adoption. CSO representatives welcomed MTN’s openness but also urged the company to accelerate efforts to make services more affordable, enhance consumer protection, and prioritize community-centered innovations.
Strengthening Partnerships for Digital Progress
Also present at the forum were Mr. Samuel Bartels, Senior Manager for Regulatory and Government Affairs, the Corporate Communications team, and other MTN Ghana staff.
The event concluded with a joint commitment by MTN and CSO stakeholders to maintain continuous dialogue and cooperation in advancing Ghana’s digital agenda. Both parties acknowledged that bridging connectivity gaps and addressing inclusivity challenges will require sustained investment, collaboration, and transparency.
Through such forums, MTN Ghana seeks not only to enhance service delivery but also to ensure that no community is left behind in the country’s journey toward a fully digital economy.
