MTN Ghana has once again reaffirmed its commitment to making customer satisfaction the heart of its operations. The telecommunications company says it remains determined to deliver seamless services to millions of Ghanaians while continuing to invest in technology and infrastructure to meet the growing demands of its customers.
Speaking at a stakeholder engagement with news editors and telecommunications experts in Kumasi, Adwoa Afriyie Wiafe, Chief Corporate Services and Sustainability Officer of MTN Ghana, emphasized that nothing brings the company greater satisfaction than seeing its customers happy. She explained that MTN is committed to improving its services and ensuring every customer enjoys a smooth and reliable experience. She revealed that the company has already invested more than $245 million into strengthening its network, improving coverage, and enhancing both data and telecommunication services. According to her, this investment is part of MTN’s long-term strategy to lead in digital innovation and maintain its position as a trusted service provider.
Addressing concerns about the increasing cases of mobile money fraud, Nii Adotey Mingle, General Manager of MTN’s Northern Business District, assured customers that the company’s mobile money platform is secure. He said that fraudsters cannot access a user’s account without the user’s involvement, stressing that customers should never disclose their four-digit PINs. He advised subscribers to be cautious and report suspicious activities immediately, assuring them that MTN continues to invest in advanced security systems to protect their funds.
Senior Manager of Corporate Communications, Georgina Asare Fiagbenu, highlighted the importance of the media in MTN’s operations, describing them as a bridge between the company and its customers. She encouraged journalists to share customer concerns and complaints with MTN to help resolve issues quickly and improve overall customer satisfaction. Fiagbenu noted that the Ashanti Region remains one of MTN’s key operational hubs and disclosed that the company has undertaken more than 170 Corporate Social Responsibility (CSR) projects in the region. These projects, she explained, have focused on areas such as education, healthcare, and economic empowerment, all aimed at giving back to customers and strengthening community ties.
The company assured customers and stakeholders that it will continue to prioritize service excellence while deepening its investment in network upgrades, customer education, and digital innovation. MTN Ghana believes these efforts will strengthen trust among its over 30 million subscribers and ensure that its services remain the most reliable across the country.
