MTN Ghana has reaffirmed its commitment to building stronger partnerships with Civil Society Organizations (CSOs) as part of efforts to advance Ghana’s digital transformation agenda. This pledge was made during a Civil Society Forum hosted by the company at its Head Office in Accra on Wednesday, September 10, 2025.
The forum, which brought together representatives from various CSOs, formed part of MTN Ghana’s stakeholder engagement initiatives aimed at strengthening transparency, fostering dialogue, and identifying collaborative solutions to address the country’s connectivity and inclusivity challenges.
Delivering the opening address, Adwoa Wiafe, Chief Corporate Services and Sustainability Officer of MTN Ghana, described CSOs as vital partners in shaping national discourse and ensuring accountability. She explained that the telecommunications sector had become the “sector of sectors,” driving education, health, governance, business, and nearly every other part of society. According to her, MTN’s ambition to lead digital solutions for Africa’s progress requires balancing growth with responsibility.
Ms. Wiafe stressed that sustainability sits at the heart of MTN’s operations. She highlighted ongoing initiatives such as the company’s ban on plastic bottles across all MTN offices to reduce waste and the transition to renewable energy, with half of the company’s energy needs now being met from green sources. These, she explained, demonstrate MTN’s commitment to ensuring that technological progress does not come at the expense of the environment.
Reuben Opata, Chief Technical Officer of MTN Ghana, delivered a detailed presentation on the company’s infrastructure and connectivity journey. He disclosed that MTN had invested over $1 billion in its Ghanaian network to expand coverage and improve service delivery. However, he pointed out that despite such massive investments, recurring challenges such as fiber cuts continue to undermine service quality. In 2025 alone, MTN has spent about $22 million repairing fiber cuts. He emphasized that without such interventions, communication would grind to a halt, underlining the centrality of fiber in ensuring connectivity.
Mrs. Georgina Asare Fiagbenu, Senior Manager for Corporate Communications, echoed the company’s commitment to engaging stakeholders transparently. She reaffirmed that MTN sees CSOs as critical allies in promoting inclusivity, building trust, and driving innovations that directly address community needs. She added that continuous dialogue would remain central to MTN’s operations in order to align business objectives with the expectations of the public.
The forum also provided an opportunity for CSOs to voice their concerns on pressing issues such as Mobile Money fraud, accessibility for persons with disabilities, affordability of data and digital services, and inclusivity in Ghana’s rapidly growing digital ecosystem. Participants welcomed MTN’s openness to dialogue and urged the company to enhance consumer protection measures, expand access for underserved communities, and design solutions tailored to vulnerable groups.
Also in attendance at the forum were Mr. Samuel Bartels, Senior Manager for Regulatory and Government Affairs, members of the Corporate Communications team, and other MTN staff.
The event concluded with a shared commitment from both MTN and CSO representatives to sustain engagement and work collectively in advancing Ghana’s digital agenda. Both sides agreed that ensuring a fair, affordable, and inclusive digital economy would require continuous investment, accountability, and strong collaboration.
Through this engagement, MTN Ghana reiterated its pledge to strengthen partnerships with CSOs, not only as a corporate responsibility measure but as a strategic pillar for achieving lasting impact in the country’s digital transformation journey.
