MTN Ghana has reaffirmed its commitment to protecting customers and ensuring digital safety through a strategic partnership with the Cyber Security Authority (CSA). This collaboration, announced during the latest edition of MTN’s Bright Conversations series, aims to enhance cybersecurity awareness, promote responsible technology use, and build a secure digital ecosystem for all Ghanaians.
The high-level dialogue brought together experts, policymakers, and industry stakeholders to deliberate on Ghana’s growing digital vulnerabilities and explore strategies to strengthen national resilience against cyber threats. The event was moderated by Jacqueline Hanson-Kotei, Senior Manager for Enterprise Information Security and Governance at MTN Ghana, and featured two key figures from the CSA—Mr. Isaac Socrates Mensah, Senior Manager at the Authority, and Mr. Seth Gyapong-Oware, Senior Manager for Legal and Compliance.
The discussion centered on the rising sophistication of cyberattacks, the need for inter-agency collaboration, and the importance of cultivating a cybersecurity-conscious society. Both institutions—MTN Ghana and the CSA—used the platform to underscore the urgency of public education, data protection, and collective digital vigilance.
Mr. Isaac Socrates Mensah highlighted that most recent cyber incidents in Ghana are no longer purely technical but are increasingly driven by human error and social manipulation. “Cybercriminals now exploit human behavior more than system flaws,” he cautioned. “People are tricked into sharing personal details or clicking malicious links, and that is where the damage begins.”
He explained that the Cyber Security Authority is working closely with mobile network operators, including MTN Ghana, to enhance data verification systems and combat SIM-related fraud. According to him, a major national reform—the device-SIM linking framework—is being developed to render devices used in cybercrime permanently unusable across all telecommunications networks. “Our goal is to make cyber fraud expensive and unattractive to criminals,” Mr. Mensah stated.
He further disclosed that a new SIM re-registration exercise will soon be rolled out in alignment with the national digital ID system to strengthen user verification processes and curb identity theft. He urged businesses, particularly startups and small enterprises, to integrate cybersecurity measures into their operations from the design stage. “Security must not be an afterthought,” he emphasized. “Building protection into systems from the start is essential for survival in today’s digital economy.”
Touching on online safety for children, Mr. Mensah warned about the growing threat of artificial intelligence-driven manipulation targeting young users. He encouraged parents to take an active role in guiding and monitoring their children’s digital activities. “Digital parenting is no longer optional—it’s a necessity,” he said. “Parents must create proper child accounts and foster digital literacy at home to protect the next generation.”
On his part, Mr. Seth Gyapong-Oware underscored the need for stronger collaboration across all sectors of society, stressing that cybersecurity cannot be achieved in isolation. “Cybersecurity is not just about enforcement; it’s about cooperation between regulators, service providers, educators, and users,” he said. “Every stakeholder—from government agencies to individuals—has a role in safeguarding Ghana’s digital future.”
He reaffirmed the government’s commitment to Ghana’s National Cybersecurity Agenda, which focuses on policy reform, institutional capacity building, and cross-border collaboration. According to him, partnerships with major industry players like MTN Ghana are vital to achieving the national goal of creating a secure and trusted digital environment.
MTN Ghana used the platform to restate its unwavering commitment to digital safety and customer protection. The company emphasized that its collaboration with the CSA forms part of a broader strategy to raise public awareness, empower users, and embed security across all levels of digital engagement.
“At MTN, digital safety is a shared responsibility,” the company noted in a statement. “We are proud to partner with the Cyber Security Authority in championing a safer digital ecosystem that protects customers, promotes innovation, and builds trust in Ghana’s digital economy.”
Through initiatives like Bright Conversations, MTN Ghana continues to demonstrate its role as more than a telecommunications service provider—it is a trusted partner in Ghana’s technological development and a strong advocate for responsible digital citizenship. The company’s proactive stance on cybersecurity education and collaboration reinforces its vision of a digitally empowered Ghana, where technology serves as a force for progress, inclusion, and safety.
MTN Ghana’s partnership with the Cyber Security Authority thus stands as a model for corporate responsibility and national collaboration in the digital age, highlighting that the fight against cyber threats can only be won through shared effort, awareness, and innovation.
