MTN Ghana has strengthened its commitment to inclusive digital growth by hosting a stakeholder forum with Civil Society Organizations (CSOs) at its Head Office in Accra on Wednesday, September 10, 2025. The meeting created an open platform for frank discussions on key issues facing Ghana’s telecommunications industry, including Mobile Money fraud, accessibility for persons with disabilities, affordability of digital services, and the persistent gaps in nationwide connectivity.
The CSO Forum is part of MTN’s wider strategy to foster transparency and build long-term partnerships with civil society while pursuing its ambition of leading digital solutions for Africa’s progress. Opening the forum, Adwoa Wiafe, Chief Corporate Services and Sustainability Officer of MTN Ghana, praised the contribution of CSOs in shaping policy and guiding public accountability. She described the telecommunications industry as the “sector of sectors” that drives nearly every part of Ghana’s socio-economic development, adding that MTN’s growth must always align with responsibility and sustainability. She further emphasized that sustainability has become central to MTN’s operations, citing examples such as the ban on plastic bottles in company offices to reduce waste and the increased reliance on renewable energy, which now supplies half of MTN Ghana’s energy needs.
Reuben Opata, Chief Technical Officer of MTN Ghana, shared detailed insights into the state of the network and ongoing investment strategies. He revealed that the company has invested more than $1 billion in Ghana’s network to expand coverage and improve service delivery. Despite these efforts, frequent fiber cuts continue to pose serious challenges, forcing MTN to spend about $22 million this year alone on repairs. He stressed that these repairs are critical, noting that without them, communication services would simply come to a halt.
Georgina Asare Fiagbenu, Senior Manager for Corporate Communications, reaffirmed MTN’s dedication to open engagement with CSOs. She noted that issues such as Mobile Money fraud, inclusivity, and affordability require a united effort between the company and civil society. According to her, MTN sees stakeholder dialogue not just as a responsibility, but as a pathway to ensuring that the digital transformation of Ghana is inclusive and transparent.
The forum allowed CSO representatives to share concerns from their communities, particularly on safeguarding Mobile Money transactions, improving access for persons with disabilities, and making data services more affordable for the average Ghanaian. Participants welcomed MTN’s openness to dialogue and urged the company to accelerate its community-centered digital initiatives.
Also present at the forum were Mr. Samuel Bartels, Senior Manager for Regulatory and Government Affairs, the Corporate Communications team, and other MTN Ghana staff. The discussions concluded with a renewed commitment from both MTN and the CSOs to continue engaging in constructive dialogue to bridge digital gaps, strengthen consumer protection, and ensure no Ghanaian is left behind in the nation’s digital journey.
Through this collaborative effort, MTN Ghana and its civil society partners aim to create a more inclusive, affordable, and secure digital ecosystem that supports the country’s long-term socio-economic transformation.
