“Mobile Money Agents Empowered with Fraud-Resistant Skills Under MTN MoMo’s 2026 Vision”
MTN Mobile Money Limited (MoMo) has launched a robust initiative to equip mobile money agents across Ghana with the knowledge and skills necessary to safeguard their businesses and customers against rising digital fraud, as part of its strategic vision for 2026. This comes amid an alarming increase in online fraud, with the Cybersecurity Authority reporting losses of GH₵4.4 million in the first quarter of 2025, nearly double the GH₵2.4 million recorded during the same period in 2024.
Addressing participants at the Mobile Money Advocacy Group Capacity-Building Workshop in Accra, MTN MoMo Chief Executive Officer, Shaibu Haruna, emphasized that fraud continues to target both individuals and financial service providers, often exploiting misinformation and social engineering tactics. He noted that while technology and security systems are critical, customer education remains the most effective weapon against fraud.
The company’s “Shine Your Eye” campaign, a community-driven awareness program, has already engaged thousands of customers through drama, music, and interactive education sessions, teaching them how to recognize and prevent fraudulent activities. Mr. Haruna explained that in 2026, MTN MoMo plans to expand this initiative to reach even more communities, particularly in rural and semi-urban areas where mobile money adoption is growing rapidly.
Dr. Philip Oti-Mensah, Managing Director of Universal Merchant Bank (UMB), highlighted the critical role of mobile money agents in advancing financial inclusion. He pledged continued support for agents, particularly through initiatives aimed at lowering transaction costs and improving profitability. “Mobile money agents are central to the financial ecosystem, and making transactions more affordable strengthens both their businesses and the broader goal of financial inclusion,” he stated.
Financial Planner at Axis Pensions Trust, Anita Wiafe, encouraged mobile money agents to take steps toward long-term financial security through structured pension schemes. She noted that individuals in the informal sector often lack retirement protection and emphasized the importance of planning early to create a sustainable safety net.
Edward Ofori-Agyemang, President of the Mobile Money Advocacy Group, explained that the workshop was designed to empower agents with practical tools and insights to navigate fraud risks effectively. “Our goal is to ensure that every MoMo agent across Ghana is informed, vigilant, and equipped to protect their customers and businesses from fraudulent schemes,” he said.
MTN MoMo’s initiative forms part of its larger 2026 strategy aimed at building a secure, trusted, and inclusive digital financial ecosystem. By combining technology, education, and stakeholder collaboration, the company seeks to strengthen the foundations of Ghana’s mobile money sector while ensuring that agents and customers are resilient in the face of cyber threats.
