Intermittent MoMo Service Disruptions: MTN Issues Apology to Customers

MTN Ghana has issued an apology to its customers following intermittent disruptions affecting access to Mobile Money (MoMo) services in parts of the country.

In an official communication, the telecommunications company acknowledged that some customers have been experiencing challenges while attempting to use MoMo services. MTN explained that the difficulties are linked to technical issues within its network, which have temporarily affected the smooth execution of transactions.
The company assured customers that its engineers are actively working to resolve the situation. According to MTN, technical teams have been deployed and are working around the clock to identify and fix the fault in order to restore full and stable service as quickly as possible.
MTN expressed deep regret over the inconvenience caused, recognizing the essential role MoMo services play in the daily lives of individuals, businesses, and institutions across Ghana. The company emphasized that Mobile Money has become a critical platform for financial transactions, payments, and transfers, making service reliability a top priority.
Customers have also been assured that updates will be provided as efforts to resolve the issue continue. MTN reaffirmed its commitment to transparency, customer satisfaction, and the delivery of reliable digital financial services.
The telecommunications giant appealed to customers to remain patient while restoration works continue, adding that it remains committed to strengthening its network infrastructure to prevent similar occurrences in the future.