The Electricity Company of Ghana (ECG) has extended the working hours at all district offices on Saturday 1st October, from 9AM to 4PM and Sunday 2nd October 9AM to 4PM.
This is due to the technical challenge that affected the purchases of power.
A statement issued on Friday September 30 said the ECG “wishes to inform all stakeholders especially our cherished customers on our prepayment metering system that due to the technical challenge affecting smooth service provision to prepaid customers, the company will extend its working hours at all district offices Saturday 1st October from 9AM to 4PM and Sunday 2nd October 9AM to 4PM.
“ECG wishes to once again assure our cherished customers that our team is working assiduously to rectify the anomaly and ensure a smooth service provision.”
The company earlier announced that the technical challenge has been resolved in some parts of the country.
Currently, customers in Greater Accra, Central, Eastern, Western and Volta regions can visit District offices to purchase electricity, the management said in a statement on Thursday September 29.
The statement added “customers should please note that our team is working to restore the systems in the affected areas including Kumasi and Tema as well as the 3rd party vending centres and the Mobile App.