MTN Ghana has once again demonstrated its commitment to openness and inclusive development by hosting a Civil Society Forum at its Head Office in Accra on Wednesday, September 10, 2025. The engagement brought together representatives from various Civil Society Organizations (CSOs) for a frank and constructive dialogue on issues central to Ghana’s digital transformation, including transparency, affordability, inclusivity, sustainability, and the fight against Mobile Money fraud.
The forum forms part of MTN Ghana’s broader stakeholder engagement agenda, which aims to build trust, gather feedback, and strengthen collaboration with partners who play critical roles in shaping national policy and social development.
In her opening remarks, Adwoa Wiafe, Chief Corporate Services and Sustainability Officer of MTN Ghana, underscored the indispensable role of CSOs in ensuring accountability and guiding public discourse. She described the telecommunications industry as the “sector of sectors,” pointing out that its influence cuts across education, health, business, and governance. Ms. Wiafe emphasized that while MTN continues to drive business growth, it is equally committed to ensuring that growth is inclusive, sustainable, and beneficial to the wider Ghanaian society.
Highlighting MTN’s sustainability agenda, she pointed to initiatives such as the company’s ban on plastic bottles in its offices to minimize waste and its transition toward green energy, with half of its energy needs now sourced from renewable power. She noted that these efforts are aimed at ensuring that technological progress does not come at the expense of environmental stewardship.
Reuben Opata, Chief Technical Officer of MTN Ghana, gave a comprehensive presentation on the evolution of the company’s network and the heavy investments that underpin its reliability. He revealed that MTN has invested over $1 billion into Ghana’s network infrastructure to expand coverage and improve quality of service. Despite these investments, challenges such as persistent fiber cuts continue to undermine service delivery. According to him, the company has already spent about $22 million this year repairing fiber cuts, a clear sign of how critical fiber infrastructure is to the nation’s connectivity.
Georgina Asare Fiagbenu, Senior Manager for Corporate Communications, reaffirmed MTN’s determination to maintain open channels of communication with stakeholders. She noted that CSOs play a pivotal role in ensuring inclusivity, transparency, and accountability in the delivery of digital services, adding that the company values the perspectives shared at such forums as they help shape decisions that affect millions of Ghanaians.
The forum provided an opportunity for CSO representatives to raise pressing concerns on issues such as Mobile Money fraud, affordability of digital services, and accessibility for persons with disabilities. They also called on MTN to prioritize community-centered solutions that ensure inclusivity and build greater consumer confidence. The discussions highlighted the shared belief that the digital economy can only thrive if it is built on trust, security, and equitable access.
Also present at the forum were Mr. Samuel Bartels, Senior Manager for Regulatory and Government Affairs, alongside members of the Corporate Communications team and other MTN staff.
The event ended with a mutual understanding between MTN and the CSOs to sustain continuous engagement and cooperation in tackling the challenges facing Ghana’s digital sector. Both parties pledged to work hand in hand to ensure that technological advancements translate into meaningful progress for every Ghanaian, regardless of their social or economic background.
Through this forum, MTN Ghana reaffirmed its vision of inclusive growth, transparency, and stakeholder-driven solutions that will shape the country’s digital future.
