MobileMoney LTD has issued an official statement in response to a viral TikTok video posted by the handle ‘HealwithDiana | Nervous System,’ which highlighted an alleged Mobile Money (MoMo) fraud incident involving the content creator’s mother. The company, in a bid to clarify the circumstances, provided insights from its internal investigations and reiterated critical customer security measures.
According to MobileMoney LTD, investigations revealed that the affected customer shared sensitive personal security details—including the MoMo App Registration OTP, MoMo PIN, and Login OTP—during a phone call with an individual later identified as the fraudster. These credentials were subsequently used to register the customer’s wallet on another device, enabling unauthorised transactions.
MobileMoney LTD emphasised that under no circumstances does the company request customers’ OTPs, MoMo PINs, or any personal security codes. Every security notification issued to customers carries explicit instructions warning against sharing such information with anyone.
In response to the incident, the company confirmed that the number used by the fraudster has been blocked and blacklisted on the MoMo platform, and voice services associated with it have been suspended. MobileMoney LTD is continuing to work closely with law enforcement and relevant partners as part of an ongoing review.
The company urged all customers to remain vigilant, avoid sharing personal security credentials with third parties, and report any suspected fraud immediately via the MTN 419 Helpline.
MobileMoney LTD reiterated its commitment to transparency, customer protection, and maintaining a secure and dependable digital financial platform. The company also highlighted that public commentary on financial services should be based on verified facts to prevent misinformation and stated that it may take legal or other measures deemed necessary to protect its reputation and service integrity.
The firm concluded by reaffirming its dedication to robust security systems and continuous customer education initiatives aimed at safeguarding users and promoting safe digital financial practices.
